Tag Archive for: Rensol Solves

”Transforming Industries: The Power of Expanded Network of Rensol”

In today’s rapidly evolving world, innovation plays a vital role in shaping industries and revolutionizing traditional business models.  Rensol Recruitment and Consulting, Inc., at the forefront of this transformative wave, has established a pioneering network of skilled workers.

Building upon its success in the skilled trades, Rensol recognized an opportunity to address another pressing need in the market: reliable and efficient workers for hospitality, healthcare services, and cleaning and maintenance services.

As the Rensol network grows and diversifies, Clients can easily access a vast pool of highly talented workers in the centralized hub. Likewise, workers across various industries have been given a new opportunity to share and exchange their expertise. This synergy enhances the quality of services provided and fuels innovation, enabling professionals to learn from one another and create new solutions that address complex challenges.

Rensol’s network quickly proved to be a game-changer. Leveraging all the connections to enter transforming industries. It fosters the boundless innovation of Rensol caters to all the respective clients’ needs and provides a wide range of Job opportunities abroad to workers across various industries.

With high hopes and ambitions, Rensol firmly believes that this is a fruitful strategy for providing reliable clients with one cohesive network of top talents.

The expansion and prioritization of hospitality, healthcare, and cleaning and maintenance services further demonstrates Rensol’s commitment to providing comprehensive solutions. Rensol bridges the gap by serving its purpose as a problem solver agency.

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A FRUITFUL DISCUSSION: RENSOL’S CEO LEADS IN EDUCATING INDUSTRY PLAYERS ON LABOR COMPLIANCE

On the 24th of October 2022, A very meaningful discussion entitled “Basic, Must Know, Winnable (BMW) Learning Session on Crisis Management” occurred in The Bayleaf Restaurant at Intramuros, Manila. It was co-organized by the Japan Employment Providers of the Philippines and Consultant’s Association (JEPPCA), Europe Canada – Australia & New Zealand Association of Employment Providers of the Philippines, Inc. (EC- ANZAEPP), and Philippine Employment Agencies and Associates for Corporate Employers in the Middle East, Inc. (PEACEME). Mr. Noel Litan, President of EC-ANZAEPP began the program by acknowledging the presence of the guests. The presentation was commenced by Ms. Nora Braganza, President of JEPPCA. Invaluable guests have come over to participate in this learning session. Department of Migrant Workers officials; Director II Atty. Celso J. Hernandez Jr. and Asst. Secretary Atty. Francis Ron C. De Guzman attended to give meaningful insights.

Mr. Arnold Mamaclay, the Chairman and CEO of Rensol Recruitment and Consulting, Inc., and President & Incorporator of PEACEME has shared a presentation about a Guide on Exit Process Compliance for Every Overseas Principal/Employer. He has shared the legal process for a worker’s dismissal. Mr. Mamaclay aims that industry members of PEACEME should comply with proper labor documentation and POEA regulations.

There are two due processes: Procedural and Substantive. The former considers twin requirements of notice and hearing. Two written notices before the termination should be furnished by the employer. The first notice is notifying the employee about the omissions and actions that causes the dismissal while the second is about informing the employee about the employer’s decision concerning his/her dismissal. Moreover, Compliance of the employer should be observed in giving the employee the right to be heard and it must happen before the issuance of a second notice.

On the other hand, the latter process of worker’s dismissal or Substantive due process considers the authorized cause under Articles 282 to 284 of the Labor Code. These are Serious misconduct, Willful disobedience of the lawful orders of the employer or representative Medical/Health problems, and so on. In line with that, punishment to an employee should be equivalent to the offense committed.

Mr. Mamaclay, the president of the top licensed recruitment agency in the Philippines – Rensol Recruitment and Consulting, Inc. has shared an encounter that is relevant to the topic he is discussing. He emphasized that in case of doubt, it shall be resolved in favor of labor. Overseas workers should be protected by our laws. There are some instances in an agency in which he had to step up for the rights of the employees against avaricious employers. However, it does not purposely mean the destruction of the employer since capital and management are entitled to no less protection under the law.

It is very essential to provide a guide to the employer of overseas workers. As part of their responsibilities, an employer should report significant incidents to the recruitment agency partner. Therefore, A Philippine licensed agency plays a vital role with the principal/employer and the workers themselves.

Rensol Recruitment and Consulting, Inc is jointly liable to both parties. Certainly, the goal is to promote working together without any labor disputes and work-related problems. A set of standard procedures in handling situations of the workers with their respective employers can be applied. A wide range of audiences listened to a beneficial discussion by experienced presenters.

 It is with Mr. Arnold Mamaclay’s gratitude and privilege to present a fruitful discussion wherein Rensol Recruitment and Consulting, Inc.’s realistic encounters have been shared and led to the enlightenment of the attendees. They determined the best plan of action for the innovation.

Indeed, a Learning session hosted by trusted associations constitutes meaningful insights. As one of the Philippine top licensed agencies, Rensol Recruitment and Consulting, Inc. optimistically anticipates that this will happen oftentimes to expand the network together by sharing great ideas.

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RECRUITMENT AGENCIES’ FUNCTION IN THE EMPLOYMENT INDUSTRY

The recruitment industry of the Philippines has gone through several transformations throughout the years. From deploying a volume of Filipino men to construction sites and oil rigs in the Middle East until the boom of domestic and care-giving roles across the world, the country is known to be one of the biggest service exporter countries. As per this day, there are more than 10 million Filipinos working overseas. This is evident as more countries and employers still hire Filipino workers for quality of performance in the workplace.

Throughout the years, several issues regarding illegal recruitment have made the headlines, leaving a bad reputation for the recruitment agencies. Issues regarding practices like charging of excessive fees, misrepresentation during the recruitment process, contract substitution, and unauthorized withholding of documents. In effect, people are distrustful with how agencies operate and how they get business from employment.

Good thing is there is a way to prevent someone from being a victim of illegal recruitment. This is by verifying the recruitment agency’s legitimacy. It is possible through the Philippine Overseas Employment Administration (POEA) website: http://www.poea.gov.ph/cgi-bin/agSearch.asp and its job order validity through: http://www.poea.gov.ph/cgi-bin/JobVacancies/jobsMenu.asp. But how do legitimate recruitment agencies actually work?

What is a Recruitment Agency?

Recruitment agencies are firms that find candidates for employers.  They deployed over 90% of Overseas Filipino Workers (OFW). The agencies intermediate with employers looking for Filipino talents and candidates in the Philippines. Recruiting manpower takes a huge amount of time and resources. They search for candidates matching the requirement of the employers, identify qualified people, screen and conduct background checks, and process the documentation of the selected candidates for deployment.

What is the Recruitment Process?

The recruitment process begins with the job order containing the job description and specifications from the employer. Recruitment agencies then, source for suitable candidates for the roles. Once the employer finds good candidates, then the agency will arrange interviews with them.

Job offers will be provided to the selected candidates after successful interviews. And then the processing of the candidates begins. This includes medical examination, securing of requirements, processing of visas, and obtaining necessary clearances.

  • A candidate being interviewed in Rensol Recruitment Agency

What is the Advantage of Applying to Recruitment Agencies?

A highly regulated industry is what international recruitment is
in the Philippines. Strict compliance to documentary requirements is crucial to the deployment of a candidate to the overseas placement. Legitimate recruitment agencies help both the candidates and the employers in meeting the requirements needed. They ensure that the candidates are fully aware and agree to the terms of their employment. At the same time, they assist the candidates with the necessary documentation to legally deploy them.

Going above and beyond in service, Rensol Recruitment and Consulting, Inc. adopted the business model of not collecting fees from workers. This means that Rensol does not collect placement and processing fees from the candidates. It is among the few agencies to commit to International Labor Organization (ILO) fair practices of total prohibition on collecting fees from all job seekers as part of the company’s brand and identity.
Read: https://rensol.com/an-overview-of-the-no-placement-fee-policy/.

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How Rensol Rehabilitated Abuse on Prescription Drugs among Healthcare Staff: A Case Study

Case Study - Oil Company

Client Problem: Hospital Administrator in Dubai Discovered that Some of His Staff have been Abusing Prescription Drugs

  • Hospital admin notices inventory shrinkage in prescription drugs.
  • Some allied and medical staff from the employer’s first recruitment partner were proven positive for drug dependence.

Rensol’s Solution: Recommended Rehabilitation of Medical Staff until they Regain Full Practice Again, Recruitment of Medical Professionals Without History of Drug Abuse, Employ Stricter Rules and Launch Educational Programs in Handling of Prescription Drugs

  • Rensol, as the second recruitment partner, advised the hospital owner to subject all medical staff involved in drug diversion to a temporary suspension of license until they fully recover upon rehabilitation.
  • The partner recruitment agency recommended rigorous recruitment of medical staff with no history of drug abuse.
  • Rensol endorses imposition of stricter rules on the handling of prescription drugs and educational programs to continuously train healthcare staff on substance and drug abuse.

Even with the best and stellar medical staff you have, abuse on prescription drugs is a quiet epidemic that falls prey many hospital workers. Drug addiction is a major health risk among healthcare professionals, apart from it being a breach of their professional ethics. Aside from putting patients at risk, this can be damaging to the reputation of any healthcare facility.

Hospitals are filled with prescription painkillers which may induce craving to abused drugs. The intense physical and emotional demand of their job, along with the stress of mandatory overtime, long shifts, and unpredictable shift rotation, contributes to the temptation to steal some.

Case in Point: Drug Diversion in a Medical Workplace

The hospital owner was alarmed upon knowing that a great shrinkage has been happening in the hospital’s inventory of prescription drugs.

In an investigation, some staff deployed by their first recruitment partner had been caught using left-overs and even whole vials of drugs from the dispenser intended for patients. The management found that some staff had proven drug dependence on various prescription drugs to induce migraine, insomnia, and body pain. Many of them had thought that self-medication would not make them addicted and that medications could make them feel better.

Some medical staff were even caught forging prescriptions to acquire drugs. Some diverted drugs by only administering the partial dose to their patient and saved the left-overs for them.

Rensol Rehabilitation

With the need to source a bunch of healthcare staff from other countries, the healthcare facility sought the help of Rensol to aide in manpower needs. As part of Rensol’s mandate not just to be a manpower sourcing agent for the company, the agency deemed it necessary to support the client with its ailing human resource issue on drug dependence.

As a recommendation, Rensol advised the medical unit to provide an adequate support facility for addicted staff. This will prevent issues from coming out the hospital that may damage the facility’s reputation. This is also a responsibility for their workers as drug addiction is still a medical issue that needs to be addressed. This is a responsibility to protect patients and to help every colleague who is under distressed.

Without treating their addiction, patient safety can be jeopardized by diverting drugs from patients, possible neglect on patients, committing of mistakes, and impaired judgment. It is the ethical obligation of the employer to subject the impaired nurse to rehabilitation toward their recovery. Addiction, after all, is a treatable disease yet fatal, if left untreated.

Rensol suggested that the concerned staff’s employment must be temporarily suspended. They will have no access to narcotics and will be subjected under the supervision of a physician until full recovery.

Rensol assisted the healthcare facility to aid in their recruitment needs by sourcing staff with the smallest chance of becoming abusive to prescription drugs. Rigorous screening and background checking have been strictly done and orientation has been comprehensive to meet the demand of the job site.

Rensol recommended that the healthcare facility should have an educational program and stricter policies on the handling of prescription drugs, drug abuse, drug dependence and in how to support their colleagues who will be subjected to rehabilitation programs.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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How Rensol Resolves Subtle Gender Discrimination Case for an Oil Company: A Case Study

Case Study - Oil Company

Client Problem: An employer in Turkmenistan worries about receiving complaints of subtle discrimination incidents among female oil employees to various project sites

  • Female employees from various oil fields complain of alleged discrimination in the workplace from men co-workers and even branch managers.
  • Discrimination incidents already caused the filing of resignation from some female employees from across many branches.

Rensol’s Solution: Disciplinary Action; Equality Policies; Prioritize Deployment of Highly-Skilled Female Workers to Boost Women Participation

  • As a consultant, Rensol recommends that complaints should all be taken seriously. Disciplinary action against workers involved should be imposed accordingly.
  • Impose equality policies among workers.
  • Rensol advises priority on the deployment of women to increase the diversity of workers and to promote gender equality.

It was tackled in a previous blog post that the oil and gas industry has a bad reputation as a workplace for women. The male-dominated industry was home to cases of discrimination and sexism that make attraction and retention of female workers difficult for human resource managers.

Case in Point: A Greasy Situation in an Oil Company

The senior management of an oil company in Turkmenistan worries upon receiving bulk complaints of alleged discrimination and sexism among women employees. Cases vary from inequality, favoritism, and even cat-calling.

Apparently, in every oil kiosk they have, there was only one female employee at most, in a minimum of 8 female employees per branch. The employers were doubting if they can still retain women employees as reprimanding discrimination would hurt most of their manpower, but ignoring it would surely affect their reputation.

The oil company consults Rensol Recruitment & Consulting on how they can eradicate discrimination in all their job sites.

Rensol Intervention: Responsible Reprimand and Women Empowerment

With the established expertise in the industry of talent management, Rensol can solve the gender imbalance in the oil company.

Rensol recommends imposing disciplinary action to workers concerned as addressing each incident will signify their ethical commitment that discrimination must have no room in their organization. Forgiving men and firing women will never solve the gender discrimination issue in their company but will even make them vicariously liable for the actions of their employees. Every complaint should be taken seriously. Disciplining employees by imposing reprimand will position their company to an image of integrity, that is important to keep their reputation good and sound for talent attraction and for customer satisfaction, as well.

Policy on equal opportunities should also be imposed and every employee should have read and understood that policy. Strict implementation and supervision should be set to monitor that every demand of both genders is met.

To further empower women in the workplace, Rensol advised that recruitment of female employees be a part of their priority to equalize diversity in every branch. Even with low career attractiveness, Rensol was able to source female candidates whose level of technical capabilities and qualification is at par with their male counterparts.

Recruitment of female workers has been proactive and had generated good feedbacks from job seekers from the Philippines who are seemingly attracted to the brave effort of the company to prioritize women as workers for the job ruled by men.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

 

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How Rensol Ensures Foolproof Staff by Background Checking: A Case Study

Case Study - Oil Company

Client Problem: Original Partner Recruitment Agency of a Restaurant Chain in Dubai Deploys Candidates Who Do not Undergo Thorough Background Check

  • Deployed workers in Dubai consistently displayed unruly behavior such as violent tendencies towards their co-workers, using their mobile devices while working and loudly talking to customers.
  • Upon reviewing the recruitment process of their former partner agency, background check and character referencing seemed skipped.

Rensol’s Solution: Recommended Disciplinary Action to Control Workers’ Attitudes; Turn Over of Recruitment

  • Valuing the plight of every worker overseas, Rensol Recruitment, as the partner agency who took over, recommended imposition of necessary disciplinary action. This comes with the belief that appropriate reprimand can make an improvement to their workers’ behavior.
  • With the nature of the hospitality industry, Rensol jumped in and took over the recruitment for the restaurant chain and utilized specialized background checking and strict character referencing prior deployment.

Background check in every candidate is a recruitment protocol that should not be skipped. Without the standard assessment, recruitment could be a wide door open for possible theft, sexual harassment, violence, fraud, or even drug addiction in the job site. This ethical practice could not just save their people and their customers from possible harm, but their reputation as well, as a hospitality service provider.

Recruitment with little or completely without the background check is a negligent process. Abandoning this step or overlooking the result is a habit that could endanger everyone in the workplace.

Case in Point: A Recruitment Agency who Skips Backgrounding to Expedite Process

A restaurant chain in Dubai consistently received reports from their branch managers that some staff recruited from Asia exhibited mild to alarming misbehaviors which include stealing, physical violence, and altercation. The corresponding reprimand was given to each worker but what bothers the owner the most is that the trend of incidences has been consistent and unrelenting. The owner has been worrying that if this continues, it may cause further harm to their customers, their workers, and worse, the business itself.

The owner asked their first partner recruitment agency to present a report on their professional and criminal background to assess the problem of each worker, but the original agency can’t provide substantial documents. The owner concluded that the recruitment firm may have resorted to skipping some processes, including background checks, that made their process unbelievably fast.

Workers who reach multiple reprimands were subjected to background checking and several of them have tainted records that should’ve been reported to them before their deployment in the first place. Upon learning the failure of recruitment that they never knew had transpired, the owner decided to consult another recruitment firm to know the proper course of action to take.

Rensol’s Strict Background Check and Due Diligence

Rather than termination, Rensol Recruitment recommended that problematic staff be subjected to disciplinary action to manage their behaviors. Rensol shared some talent management guide to the owner as to how they can avoid the worst-case scenario. This will be a lot more cost-effective than rehiring staff all over again.

Rensol believed that overlooking those “repetitive” bad behaviors during the recruitment process is a failure of recruitment. There is nothing costlier than hiring the wrong person.

The employer decided to stop sourcing candidates from their former partner because of negligent hiring. Hence, they turned over the partnership to Rensol Recruitment for their succeeding recruitment needs. With evidently arduous process and transparent reporting on statuses of candidates, the owner was assured that every candidate deployed is the best in quality and has foolproof clean records.

Rensol is strict with its recruitment standards and policies. Every candidate is treated with a comprehensive background check on a case-by-case basis and their past records were assessed based on its probable impact on their respective job sites.

The standard for a restaurant workplace is an extensive checking of their criminal and drug records, psychological and medical history, social security status and professional reputation. Rensol assured the company that all deployed employees are covered with due diligence to avoid problem employees in the future, which the former partner agency forgot to secure.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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How Rensol Expedited Recruitment Needs of a Healthcare Facility in Egypt: A Case Study

Case Study - Oil Company

Client Problem: Health Facility Fails to Acquire their Urgent Staffing Needs from their Former Partner Agency

  • A newly-constructed healthcare facility in Egypt commissioned a recruitment agency in the Philippines to provide them healthcare professionals with varying fields of expertise.
  • After almost 6 months prior to the signing of the service agreement, nothing happened as the recruitment encountered difficulty in sourcing for the right talents that match their standards.
  • Only six months were left before the hospital became fully-operational.

Rensol’s Solution: Assisted the Client Company with the Most Simplified Process of Accreditation and Fast-track Recruitment

  • Rensol advised discontinuing their partnership with the former recruitment agency as per their failure to comply with some strict terms of the service agreement.
  • Due to the urgent need to fill in the large expertise demand, Rensol made the accreditation and the recruitment process faster and easier for the client.
  • With the new partner recruitment agency’s rich healthcare and medical network – sourcing for the right talents was quick and smooth. ·

In recruitment, time is more worth of gold.

Longer recruitment process may literally cost you a lot, but a rushed recruitment may even cost you more if it leads you to hire the wrong person. More than “time is gold’, timing in recruitment is everything. Having a reliable partner agency to assist in providing staffing solutions is the most cost-effective and time-efficient considering the extreme cost to hire expatriates.

Case in Point: A Partner Who Fell Short of what was Expected

A healthcare facility in Egypt decided to partner with a recruitment agency in the Philippines. The facility was still under completion and was in need to finalize the pool of their in-house health experts such as a gastroenterologist, endocrinologist, internist, obstetrician-gynecologists, etc. and some bunch of surgeons and physicians as right before it opens.

The promised hassle-free accreditation went with lots of flaws that delayed everything they had initially planned. The manpower pooling started but for almost two months, no qualified profile was presented and there were no actual candidates introduced for an interview. The management doubted if the firm can provide their staffing demand given their healthcare standards.

There was only half a year left for the hospital to complete their pool of experts, but there is still no assurance from the firm if they could still comply even with the lump sum of money they had already devoted to pushing the recruitment process.

Rensol’s Medical Magic

With Rensol’s inbound marketing efforts, the client company was able to learn that there were still recruitment agencies which will not just provide them the most fitting talents, but effective staffing solutions as well to resolve their manpower crisis, all at once.

As assessed, Rensol found out that the client company had dealt with an agency without a proven track record to provide specialists and experts. Upon checking POEA records, there are still no approved job orders, thus the accreditation of the foreign company was not finalized for a couple of months already.

Rensol discussed this with the client company and they, in turn, decided to let Rensol take over the job being neglected by the negligent recruitment firm.  With a simpler and standardized process in accreditation assistance and the overwhelming compliance of the client company, the job order was accredited in less than 3 weeks.

Recruitment Process

Gantt Chart: Rensol’s Standard Recruitment Process

With Rensol’s vast in-house database of healthcare professionals seeking opportunities abroad, it has never been difficult for the recruitment agency to source their manpower demand with the most qualified one. With effective recruitment marketing, advertisement produced attracted surplus feedback to interested candidates. Assessment, Interviews, and Background Checking were all accomplished in a span of 3 weeks. On the fourth week, pre-selected candidates were already presented to the employer and were already assessed for a final interview.

Selected healthcare experts were subjected to an accelerated processing and documentation, visa stamping, and OEC issuance in less than 2 months, and was deployed flawlessly afterward just on time for the opening of the healthcare facility.

Even with a tight timeframe, Rensol was able to produce the best choices for each job descriptions with its expedited, yet careful talent attraction and selection.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

 

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How Rensol Came To Rescue a Steel Factory in the Middle East Flocked with Unfit Workers: A Case Study

Case Study - Oil Company

Client Problem: Steel Factory in Qatar Discovered their Partner Recruitment Agency to Supply them with Workers who Fail the Required Medical Exam

  • Client notices that accidents became frequent with the deployment of foreign workers in his factory.
  • The steel factory in Qatar finds out that the bulk of candidates deployed by a recruitment agency from the Philippines failed their medical exam and are unfit to work.
  • The said Philippine recruitment agency allegedly fakes the medical status of their workers despite the safety risks in a factory workplace.

Rensol’s Solution: Assist in Revocation of Former Partner Agency to POEA, Expedite Process to Replace Incompatible Workers with Fit-to-Work Workers

  • The steel factory sought the help of Rensol to solve the health and safety hazard of retaining unfit workers.
  • Rensol advised to disconnect with the former recruitment agency and assisted with the revocation process as faking medical status is a serious violation of the Revised Rules and Regulations on overseas recruitment imposed by POEA.
  • Due to the urgent need to fill in the large gap on vacated position, Rensol executed a contingency plan in accreditation and recruitment process in the fastest, yet more ethical way.

High standards of physical fitness are vital in a factory workplace with all those rotating equipment and heavy machinery one may be exposed to. Apparently, accident-proneness of a worker is correlated to one’s fitness for the job. With all the hazards, a worker’s technical skills and medical fitness are necessary factors during staff recruitment to an unsafe environment.

Apart from the danger that this pose to their health and their co-workers’, the cost of an accident to the company, even with the worker’s own negligence, is financially hurting and practically troubling to the factory’s operation.

That’s why the pre-employment medical examination is one of the important requisite before a worker’s deployment to the job site. Assurance from an accredited clinic that the worker is fit enough to work is the final go signal for a recruitment agency to pursue one’s application. The medical result is a significant determinant of a candidate’s effectiveness in the workplace, as well as his compatibility to survive the harshest of the conditions.

Case on Point: A Steel Factory Flocked with Unfit Workers

After a month of deployment of a bulk of Filipino workers to a steel company in Qatar, the management complained of the number of accidents happening each day despite the specialized skill training, strict supervision, and safety policies being imposed. Each accident cost them a lot. Apart from the financial assistance they provide, impediment of processes caused serious harm to their operations.

The owner finally decided to reevaluate their medical status as he suspected that their negligence and proneness to accident might be caused by something their company may not have control.

After evaluation, more than half of the newly-deployed employees failed the medical exam. Some workers were found to be obese, diabetic, anemic, and high-blood, while a big slice even has liver and lung diseases. Some are even over-age to their prescribed age during recruitment. The client company got back to the responsible recruitment agency, but the latter insisted that they could no longer do something about it since they were already deployed and have been working for a month in their factory. They insisted the legitimacy of their medical certificate and the contract they were bound to follow.

To lessen safety issues and possible legal complications in case of serious accidents that may possibly happen with the kind of workers they have, the client company seek an agency from the country to assist in resolving their dilemma.

Rensol’s Intermediation and Emergency Substitution

The client company sought the help of another recruitment agency to aid this serious human resource problem. When the case was presented before Rensol, it was made under study and it was concluded that the company was misled by their former partner recruiters when the bulk of deployed employees were confirmed to be unfit to work even before their deployment.

Under investigation, their medical exam was forced to be conducted in an unaccredited clinic by the Gulf Cooperation Council-(GCC) Accredited Medical Clinics Association (GAMCA). Papers of their medical results even suggested that some details were forged and manipulated. Rensol was easy to conclude that this is a clear ground for revocation due to non-compliance with the rules and regulations set by the Philippine Overseas Employment Administration (POEA).

Rensol reported the incident to POEA and the partnership of the two were soon dissolved. Unfit workers, whose lives may just be put in danger with the hazardous environment of a steel manufacturing, were subjected to repatriation.

Because of the immediate need to fill in the large gap of vacated slots, the client company decided to affiliate with Rensol to replace the ill agency and to continue the disrupted partnership to aid in their manpower needs.

With Rensol’s proven track record in the easy, convenient, and fast processing of accreditation documents and their sound relationship with the government, the process was expedited, and recruitment was even started earlier than expected.

The first batch of deployment of legitimately fit-to-work workers was made successful in a short span of time.  With Rensol’s strict compliance with the Rules and Regulations on recruitment processes provided by POEA, the steel company was able to equip its manpower with highly-competitive and qualified workers and medically fit ones that can survive the inevitable health hazards.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in the Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

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How Rensol Remedied a Nurse in Turkey with a “Blabber Finger” Breaching Confidentiality: A Case Study

Case Study - Oil Company

Client Problem: A nurse posts private information of a Turkish patient on her personal social media accounts, breaching his confidentiality

  • A mother of a patient in Turkey complains of a nurse breaching confidentiality by posting selfies, social media updates, and comments about her good-looking son, revealing confidential information on Facebook, Instagram, and Snapchat.
  • The alleged posts pose risk to the confidentiality of his son’s private data as it discusses the patient’s name, his medical condition, and the treatment he has been undergoing.

Rensol’s Solution: Negotiation, Disciplinary Action, Propose a Confidentiality Agreement for New Hires

  • The partner recruitment agency negotiates to ease the possible criminal implication of confidentiality breach.
  • The nurse has been reprimanded accordingly.
  • Rensol proposes a Confidentiality Agreement that would be signed by all deployed Filipino employees.

Every patient’s medical records are of great personal significance and malicious access of which, or worse, an inappropriate disclosure is a serious infringement on privacy and confidentiality.

When it comes to confidentiality, nurses follow a strict code of conduct to keep the privacy of each patient. Blabbermouths (blabber fingers in the age of social media) within the ranks of health care providers have been prominent when social networking platforms arise as sharing anything and everything online has been convenient unlike before.

It is an ethical responsibility of a nurse to keep information learned from the patient in the context of a nurse-to-patient relationship. It is because this relationship is built on privacy and confidentiality, and any information shared and obtained should be treated with utmost confidence. Anyone breaching this code of conduct should be subject to apt disciplinary action.

Case in Point: An Ill Case of a Blabber Finger

A Turkish parent of a patient presented screen-captured images before the client a series of posts and comments from Facebook, Instagram, and Snapchat showing how a nurse attending her good-looking, 17-year-old son, confined with a communicable disease, shared images/selfies, confidential information, and other care-related scenarios they had online.

Alleged social media updates didn’t display the name of the patient but still bothers his guardian for a possible harm, such action may cause his son’s reputation.

In an initial inquiry, the nurse clarified that there is no intention to expose her patient. She claimed that her only purpose is to post personal updates on what she’s been doing overseas to her family and friends in the Philippines.

However, withholding a patient name on an online post like hers is insufficient and is never an excuse. Posting pictures and updates about patients are intolerable activities in a healthcare environment. This is considered a serious breach of the patient’s privacy and confidentiality.

Rensol’s Prescription

Based on the guide issued by the National Council of State Boards of Nursing (NCSBN) on how nurses should utilize social media, even if the act was found unintentional, the nurse could be terminated on the grounds of unprofessional and unethical conduct, moral turpitude, mismanagement of patient records, and breach of confidentiality.

Apart from negotiating a possible criminal charge that may result to temporary or permanent license revocation of the nurse and fines to be paid by the hospital, Rensol successfully convinced the aggrieved party to let the offense be managed internally.

The Philippine partner recruitment agency believes that the best way to address social media privacy policies is to discuss it directly with the accused.  The nurse ended up facing a temporary suspension sanctioned by the hospital’s management.

Rensol recommended strengthening privacy policies in the said hospital. Prior to healthcare recruitment, Rensol encouraged the hospital to orient every new hire with a confidentiality agreement. This will clarify what information is allowed and is not allowed to be shared and the corresponding consequences in case of violation. Preferably, this should be signed as soon as Rensol deployed new health care staff on their job site.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in the Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

 

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How Rensol Disciplined a Bartender who was Causing Major Shrinkage in a Wine and Dine Business in Oman: A Case Study

Case Study - Oil Company

Client Problem: Bartender Reported to Cause Major Inventory Shrinkage for Alleged Employee Theft

  • Omani Bar owner notices great shrinkage on his liquor inventory.
  • A waiter reported an alleged employee theft by a bartender before the owner with eyewitness accounts.
  • The Omani employer has no idea how to reprimand the bartender’s different form of theft.

Rensol’s Solution: Provide HR Solutions, Investigation Assistance, Disciplinary Action

  • Prior to the assistance sought by the bar owner, the partner Philippine recruitment agency recommended an investigation with respect to the right to privacy and respect for reputation.
  • Upon confirmation, Rensol assisted the Omani employer in reprimanding the bartender, and in imposing a just disciplinary action against the accused employee as provided in Art. 145 of the Revised POEA Rules and Regulations Governing the Recruitment and Employment of Land-based Overseas Filipino Workers of 2016.

For bar and restaurants, theft doesn’t just involve sneaking out of stocks outside an establishment’s premises, a simple free drink to a friend is already theft, and when it becomes a habitual practice from one of your staff, it may result to a greater dilemma of inventory shrinkage.

As for bar owners, a bartender could steal from you in various ways even if not resorting to bagging of liquor inside their boots. These various ways are the undetectable ones and if left ignored over time, it could be a crippling financial loss that may hurt your business.

Shrinkage is the mismatch between the actual inventory and net sales that is primarily due to employee theft or fraud. Even with the most skilled and most loved bartender in your bar, one may commit the kind of theft you will never expect.

Case in Point: Just Drink Don’t Sink

An Omani bar owner has been suffering great financial loss for a few months due to an apparent inventory shrinkage for a reason he can’t identify. Based on a surveillance camera, there is no sneaking out of bottles that had transpired. He has been totally clueless on how imbalance on sales and inventory happened until a waiter came out in the open to tell what he has been seeing for a long time.

The bartender hired from the Philippines was alleged to be stealing from him in an odd way. Based on eyewitness accounts of the waiter, the Filipino bartender has this crazy tactic in order to pocket cash and to have extra income from customers. He said that the bartender dilutes water to shots of liquor served to produce more shots out of it. He substitutes a lower brand of liquor for an order of premium liquor shots, he shrinks servings into two shot glasses, and he even brings his own bottles of liquor to be served.

The bar owner was shocked that this kind of misbehavior contributed greatly to the bar’s financial status. He has entirely no idea on how to classify this kind of theft and on how to solve issues like this in his workplace. With claims he had received from the waiter, he sought Rensol’s expertise on what to do next to the employee the agency has deployed.

Rensol’ Intervention

Rensol believes that in cases like this, the employer should take note of due processes and an employee’s right to privacy and respect for his reputation.

Rensol recommended conducting an investigation via surveillance. Rensol asked him to send some assets to observe their foreign bartender. This type of surveillance does not violate the employee’s right to privacy as its workplace is a public place. It was done for a couple of nights to ensure that the integrity of the employee was protected against intrusive investigation or wrongful accusation.

It was confirmed that the bartender has been robbing the bar blindly night in and night out. The staff committed a willful breach of trust and confidence against his bar employer. Such acts of dishonesty or fraud may not be sanctionable directly to dismissal, the ultimate of all penalties, but a just disciplinary action would already suffice.

It may not be Rensol’s responsibility to reprimand deployed employees but the agency guided the bar owner with principles of proportionality to take the bartender’s conduct into account. Rensol assisted in discussing the problem with the bar staff. With an evident expression of remorse from the bartender, the owner was convinced to reprimand him only with a justifiable suspension for a week without pay.

With Rensol’s above and beyond promise to all our clients, we assure them that problems like this will be resolved hand in hand with our established best practices in human resource management and consulting.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

 

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