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How Rensol Rehabilitated Abuse on Prescription Drugs among Healthcare Staff: A Case Study

Case Study - Oil Company

Client Problem: Hospital Administrator in Dubai Discovered that Some of His Staff have been Abusing Prescription Drugs

  • Hospital admin notices inventory shrinkage in prescription drugs.
  • Some allied and medical staff from the employer’s first recruitment partner were proven positive for drug dependence.

Rensol’s Solution: Recommended Rehabilitation of Medical Staff until they Regain Full Practice Again, Recruitment of Medical Professionals Without History of Drug Abuse, Employ Stricter Rules and Launch Educational Programs in Handling of Prescription Drugs

  • Rensol, as the second recruitment partner, advised the hospital owner to subject all medical staff involved in drug diversion to a temporary suspension of license until they fully recover upon rehabilitation.
  • The partner recruitment agency recommended rigorous recruitment of medical staff with no history of drug abuse.
  • Rensol endorses imposition of stricter rules on the handling of prescription drugs and educational programs to continuously train healthcare staff on substance and drug abuse.

Even with the best and stellar medical staff you have, abuse on prescription drugs is a quiet epidemic that falls prey many hospital workers. Drug addiction is a major health risk among healthcare professionals, apart from it being a breach of their professional ethics. Aside from putting patients at risk, this can be damaging to the reputation of any healthcare facility.

Hospitals are filled with prescription painkillers which may induce craving to abused drugs. The intense physical and emotional demand of their job, along with the stress of mandatory overtime, long shifts, and unpredictable shift rotation, contributes to the temptation to steal some.

Case in Point: Drug Diversion in a Medical Workplace

The hospital owner was alarmed upon knowing that a great shrinkage has been happening in the hospital’s inventory of prescription drugs.

In an investigation, some staff deployed by their first recruitment partner had been caught using left-overs and even whole vials of drugs from the dispenser intended for patients. The management found that some staff had proven drug dependence on various prescription drugs to induce migraine, insomnia, and body pain. Many of them had thought that self-medication would not make them addicted and that medications could make them feel better.

Some medical staff were even caught forging prescriptions to acquire drugs. Some diverted drugs by only administering the partial dose to their patient and saved the left-overs for them.

Rensol Rehabilitation

With the need to source a bunch of healthcare staff from other countries, the healthcare facility sought the help of Rensol to aide in manpower needs. As part of Rensol’s mandate not just to be a manpower sourcing agent for the company, the agency deemed it necessary to support the client with its ailing human resource issue on drug dependence.

As a recommendation, Rensol advised the medical unit to provide an adequate support facility for addicted staff. This will prevent issues from coming out the hospital that may damage the facility’s reputation. This is also a responsibility for their workers as drug addiction is still a medical issue that needs to be addressed. This is a responsibility to protect patients and to help every colleague who is under distressed.

Without treating their addiction, patient safety can be jeopardized by diverting drugs from patients, possible neglect on patients, committing of mistakes, and impaired judgment. It is the ethical obligation of the employer to subject the impaired nurse to rehabilitation toward their recovery. Addiction, after all, is a treatable disease yet fatal, if left untreated.

Rensol suggested that the concerned staff’s employment must be temporarily suspended. They will have no access to narcotics and will be subjected under the supervision of a physician until full recovery.

Rensol assisted the healthcare facility to aid in their recruitment needs by sourcing staff with the smallest chance of becoming abusive to prescription drugs. Rigorous screening and background checking have been strictly done and orientation has been comprehensive to meet the demand of the job site.

Rensol recommended that the healthcare facility should have an educational program and stricter policies on the handling of prescription drugs, drug abuse, drug dependence and in how to support their colleagues who will be subjected to rehabilitation programs.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

8 Reasons Why Filipino Healthcare Professionals Stand Out Globally

Healthcare Professionals

Being in the healthcare and medical profession is an act of kindness – may it be a physician, a dentist or a nurse, anyone can expect that they will only offer care to those who are in need. With caring comes a helping hand and a loving heart, willing to commit time and effort. It miraculously heals a tired body and a burdened spirit. It eases the job of looking over someone, simply because the desire and enthusiasm to help come from within.

To care requires passion in what you do; this translates to the values which Filipinos intrinsically possess. It makes them stand out among other nationalities which continuously win over employers all over the world. To date, there is close to a million Filipino medical professionals across the globe.

Here are the 8 primary reasons why Filipino Healthcare Professionals are in demand all over the world.

 

  1. Excellent English speaking professionals. The Philippines is on the 5th place of the “Top 10 English Speaking Countries in the World 2017”.  This is one of the main reasons why Filipino healthcare professionals are loved and are thriving abroad. Employers are not having a hard time communicating with them.

 

  1. Naturally compassionate people. As they grew in an environment where it is natural to extend kindness to other people; Filipino healthcare professionals have been known to be one of the most caring workers ever. They know how to empathize; therefore they understand how to approach and address their patient’s needs. It’s the reason why they are easily loved and trusted.

 

  1. Adaptable. Filipinos in the medical industry fit in different workplaces because they are in an automatic “professional mode” when they’re set to work, meaning they always thrive to adjust to their surroundings. They don’t give their workmates a hard time coping up, instead, they do extend the effort to fit in.

 

  1. Optimistic. Born with faith, they never lose hope in any circumstances. When others perceive the situation impossible, they will always find ways to turn it possible, and eventually do great!

 

  1. On-the-Go. “Yes, I’m ready!”, this is the fighting spirit you’d always get from Filipinos, in general. They get into the job with initiative, the presence of mind, and diligence. Limits will not stop a Filipino from doing it. You will rarely hear them say “no.”

 

  1. Enthusiastic. Filipinos offer a lively vibe on their workplace, which they also pass on to their patients. They are loved because their free spirit influences the mood of the toxic hospital environment. They remain fueled and happy to serve no matter what.

 

  1. Passionate. This is one of the remarkable assets of Filipinos in the healthcare industry. They get into the job and do it, not only with the hand that works but also with the mind and heart which ensures that love and quality of work are provided. This passion shows to their actions and communicates through their words.

 

  1. Committed. As Filipinos, they were trained to give total focus on their goals; they take a good grip on it and never let go. As they concentrate and pour out all their passion in the job they love, they also spend emotions in it, therefore making them attached to their duties. Commitment for Filipinos is equal to integrity.

With the mind that critically thinks, with the ear that attentively listens, with the eyes that keenly observes, and with the heart that completely feels, Filipino healthcare professionals bring healthcare institutions services and customer experience into a higher level.

For more information on how to conduct a healthcare specific recruitment campaign in the Philippines, please connect with our Business Development Team at [email protected]. We will be ready to sit down with you and understand your concerns and configure a recruitment plan to ensure better success.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

How Rensol Remedied a Nurse in Turkey with a “Blabber Finger” Breaching Confidentiality: A Case Study

Case Study - Oil Company

Client Problem: A nurse posts private information of a Turkish patient on her personal social media accounts, breaching his confidentiality

  • A mother of a patient in Turkey complains of a nurse breaching confidentiality by posting selfies, social media updates, and comments about her good-looking son, revealing confidential information on Facebook, Instagram, and Snapchat.
  • The alleged posts pose risk to the confidentiality of his son’s private data as it discusses the patient’s name, his medical condition, and the treatment he has been undergoing.

Rensol’s Solution: Negotiation, Disciplinary Action, Propose a Confidentiality Agreement for New Hires

  • The partner recruitment agency negotiates to ease the possible criminal implication of confidentiality breach.
  • The nurse has been reprimanded accordingly.
  • Rensol proposes a Confidentiality Agreement that would be signed by all deployed Filipino employees.

Every patient’s medical records are of great personal significance and malicious access of which, or worse, an inappropriate disclosure is a serious infringement on privacy and confidentiality.

When it comes to confidentiality, nurses follow a strict code of conduct to keep the privacy of each patient. Blabbermouths (blabber fingers in the age of social media) within the ranks of health care providers have been prominent when social networking platforms arise as sharing anything and everything online has been convenient unlike before.

It is an ethical responsibility of a nurse to keep information learned from the patient in the context of a nurse-to-patient relationship. It is because this relationship is built on privacy and confidentiality, and any information shared and obtained should be treated with utmost confidence. Anyone breaching this code of conduct should be subject to apt disciplinary action.

Case in Point: An Ill Case of a Blabber Finger

A Turkish parent of a patient presented screen-captured images before the client a series of posts and comments from Facebook, Instagram, and Snapchat showing how a nurse attending her good-looking, 17-year-old son, confined with a communicable disease, shared images/selfies, confidential information, and other care-related scenarios they had online.

Alleged social media updates didn’t display the name of the patient but still bothers his guardian for a possible harm, such action may cause his son’s reputation.

In an initial inquiry, the nurse clarified that there is no intention to expose her patient. She claimed that her only purpose is to post personal updates on what she’s been doing overseas to her family and friends in the Philippines.

However, withholding a patient name on an online post like hers is insufficient and is never an excuse. Posting pictures and updates about patients are intolerable activities in a healthcare environment. This is considered a serious breach of the patient’s privacy and confidentiality.

Rensol’s Prescription

Based on the guide issued by the National Council of State Boards of Nursing (NCSBN) on how nurses should utilize social media, even if the act was found unintentional, the nurse could be terminated on the grounds of unprofessional and unethical conduct, moral turpitude, mismanagement of patient records, and breach of confidentiality.

Apart from negotiating a possible criminal charge that may result to temporary or permanent license revocation of the nurse and fines to be paid by the hospital, Rensol successfully convinced the aggrieved party to let the offense be managed internally.

The Philippine partner recruitment agency believes that the best way to address social media privacy policies is to discuss it directly with the accused.  The nurse ended up facing a temporary suspension sanctioned by the hospital’s management.

Rensol recommended strengthening privacy policies in the said hospital. Prior to healthcare recruitment, Rensol encouraged the hospital to orient every new hire with a confidentiality agreement. This will clarify what information is allowed and is not allowed to be shared and the corresponding consequences in case of violation. Preferably, this should be signed as soon as Rensol deployed new health care staff on their job site.

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in the Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

 

How Rensol Handled a Rude Nurse Who Abused a Disabled Patient in a Healthcare Unit: A Case Study

Case Study - Oil Company

Client Problem: A rude nurse of a healthcare unit allegedly abuse a patient with cerebral palsy

  • The family of the PWD patient reported an alleged abuse of a nurse to the management of a caregiving unit in United Kingdom
  • The rude nurse was caught abusing their father through a surveillance camera set up by the hospital
  • The family demanded the healthcare facility to replace and reprimand her
  • The nurse has been one of the most trusted and experienced nurse they have that made it difficult for the management to just fire her and send her back to the Philippines

Rensol’s Solution: Rensol served as a Consultant and Partner

  • As a consultant, Rensol advised the principal to follow due process
  • Guided employer to do proper investigation and notices
  • After a fair and careful review, the Filipino nurse was counseled and thereafter terminated and have her license revoked, in compliance with nursing jurisprudence.

Quality healthcare relies heavily on quality caregiving. Adeptness of healthcare professionals in the field and attitude toward providing services are vital elements apart from upfront technology and state of the art facilities. Healthcare is humanitarian and services are expected to be humane.

Knowledge and aptitude in healthcare services are easily detectable in the recruitment process, but a candidate’s attitude and behavior are another. While it’s a tough job for healthcare recruitment agencies to hire the most fitting candidate, it’s an above and beyond responsibility to assure their behavior when deployed in their respective wards.

Rudeness and neglect to a patient with a disability is a grave violation of the code of conduct of healthcare providers, as highlighted in the code of ethics provided by the American Nurses Association (ANA). And it is something we never expect to come from people who are supposed to give them excellent care.

Case on Point: Rude Nurse Abusing a Person with Disability

The family of a patient in a private ward in United Kingdom complained of a nurse because of her alleged rude behavior to their father who has cerebral palsy. The complaints were first ignored by the healthcare facility due to lack of evidence and the nurse has been one of the most promising workers they had in their establishment.

Because of apparent skin bruises, weight loss, and unexplained fear of their father toward his nurse, the family set up a hidden camera to capture if the said nurse really neglects their father. Apparently, what they’ve seen is more than of what they have expected from just plain rudeness, it has been abhorrent.

In the said footage that was shown to the management, the nurse was caught being verbally abusive to their father. She easily got angry whenever the poor man fails to obey her instructions. She even groped him on his neck harshly and scold him hardly while mobilizing and transferring him to places. During mealtime, she never assisted their father to eat his food and whenever their father goes to the restroom to urinate.

The family of the helpless PWD could not just tolerate how the rude nurse throws her heavy hand to his frail body.  She even pushes the medicine to his mouth and even let him skip some doses. Believing that her behavior was inhumane enough and unethical in her chosen profession, the family filed their grievances anew with the hospital’s administration now with a concrete evidence enough to terminate her.

Rensol Intervention: Compliance with Disciplinary Measures and Labor Laws

The nurse has been proven guilty of “disability abuse” due to physical violence, neglect of care, verbal and emotional abuse to the vulnerable victim. As per nursing jurisprudence, disability abuse is just an administrative case, yet penalties shouldn’t be less because the victim had a disability. Anyone guilty of disability abuse is subject to termination and revocation of nursing license.

Rensol acted with due diligence and studied the legitimacy of complaints. With a fair and unbiased review of the incident, Rensol and the client agreed to subject the nurse under counseling as appropriate disciplinary action and as provided in nursing jurisprudence, the staff was terminated thereafter and was sent back to the Philippines with a revoked license.

With Rensol’s assistance, the case was not elevated to a criminal case or worse, a viral healthcare controversy. Rensol and the healthcare unit successfully encouraged the family of the victim to delete their copy of the footage given with a replacement nurse, which was taken care of by Rensol, damage fees were paid, and free hospitalization was offered as well by the healthcare facility.

Apart from Rensol’s responsibility to protect our deployed workers, we also embraced the task of protecting our clients from misbehaviors that may damage their reputation and credibility as a healthcare provider. This may be above the recruitment task we are bound to do, the accountability to all our recruits when they misbehave is a promise our untainted brand of ethical recruitment has been promoting.

Rensol abided with all the rules and measures provided for incidents like such as an act of fairness and accountability to the principal. The Philippine recruitment agency deemed rude attitude as totally unacceptable, especially in a healthcare facility.

Reference:

https://blog.soliant.com/healthcare-workers/8-reasons-nurses-get-fired/

http://www.wrcev.ca/get-the-facts/persons-with-disabilities/

http://disabilityjustice.org/medical-or-physical-neglect/

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.

Will My Nursing Career Improve by Being Multilingual?

Your bilingual capacity can heighten your competitiveness in your nursing career!

The ability to read, write, and speak a second language is a skill which is desired in virtually every career.  It is very much true especially if you’re aiming to get a job in an international based company. Competition is real!

This also applies in the healthcare industry; wherein multilingual nurses are a critical necessity to having a successful career.

Is English good enough? Obviously, English is the native language of countries like the United Kingdom and the United States, but that doesn’t mean that every resident is an English speaker.  These two populations taken together form less than 5% of the world’s population.

The answer is often…No!

In England and USA there are still many residents and visitors that speak Punjabi, Urdu, Bengali, Gujarati, Arabic, French, Chinese, Portuguese, sign language, and more. In the Middle East, it is Arabic while Germany and Austria opening their healthcare opportunities to Asian populations, nurses eyeing to work there are required to learn and be certified in German. These people will at some point or another need healthcare services. This is where the value of being a bilingual nurse really comes in. This is just one of the many advantages you will have as a nurse that speaks multiple languages.


It is increasingly necessary for nurses to learn a second language; a few additional benefits are:


 

#1 POTENTIAL JOB OPPORTUNITIES 

There are over thousands of hospitals in the UK – and many of those serve cities with high immigrant populations. Those hospitals need healthcare providers that can communicate with patients who only speak other languages. This means greatly improved job prospects for your nursing career, more chances of getting hired. Moreover, German and Austrian opportunities are opening up to hire healthcare Filipino candidates; therefore, requirement to build German language skills is increasingly important.

 

#2 THE ABILITY TO HELP DIVERSE GROUPS OF PEOPLE


Being a multilingual nursing professional can help you reach out to diverse people.

Most people go into nursing because they recognize the fact that they gain great satisfaction in helping others. Being a bilingual nurse gives you the opportunity to help an even more diverse range of patients.

You could help patients be able to comfortably communicate their thoughts to you. Remember that a single information in conveying a symptom of an illness is of huge help to know whether a patient needs a simple or a major treatment. In this case, being a nurse that can effectively communicate the local language of the country he serves could really beat this simple yet necessary international barrier – Communication!

Start saving other people and yourself!

Start saving yourself a sure place in the healthcare industry by trying to invest to language seminars or trainings. You will not just help yourself, you will also have more impact on different people’s lives. It is not just about communication, it is about the impact you can offer when you have the necessary skills to communicate.

xxx

Our world is becoming more diverse and interconnected each day. With that in mind, being a bilingual (or even better, multilingual) nurse is a huge advantage. The ability to speak multiple languages makes your nursing skills more valuable and marketable and helps increase patient outcomes and safety.

Have you encountered scenarios where bilingual nurses saved the day? Or have you found yourself out of zone, unable to communicate to a patient? Do let us know by leaving your comments below!

References:
https://msnonline.arizona.edu/resources/articles/3-benefits-of-being-bilingual-in-the-nursing-field/

ABOUT THE COMPANY: Rensol Recruitment and Consulting, Inc. is the fastest growing recruitment agency in The Philippines. A career consultant that aims to go above and beyond the level of expectations of both the aspirations of the candidates and the dream team standards of employers through providing exceptional opportunities and unparalleled quality-driven recruitment services.